Shipping policy
Item Info & Pricing
Best Mobility Equipment reserves the right to change item pricing or information at any time. As a result, prices on our website may not be accurate. If an item is ordered off of the internet before we have updated our prices, the purchaser will be notified and given the option to cancel or pay the difference. If the price of an item is lowered after a purchase is made, Best Mobility Equipment will not refund the difference to the customer.
In some instances, we may show a picture that does not exactly match the product but helps illustrate what it will look like. Some examples include: shirts where we only have a picture of one color but we are offering several colors; gas logs where we show a 24 inch log set but offer other sizes, etc. In these instances, we will ship you the item you order (even though it may be slightly different than the image). Please check the product information and specs before you purchase.
Price Match Policy
If you find a lower price on an identical item at a local or online retail competitor (including shipping and delivery fees), just show us the competitor’s current ad or show a printout, photo, smartphone display or app, and we’ll match their price. For more details view our Price Match Policy. If the price being matched is lower than our cost, we will offer our cost plus shipping as the lowest price we can offer.
Offer Details & Exclusions for Discounts & Coupon Codes
Please note that a promotional coupon code may not work for all brands. Some of our products are already set to the minimum price the manufacturer will allow us to advertise, as per Minimum Sell Price policy.
Unless specifically stated otherwise, the brands below are excluded from Best Mobility Equipment promotions and special offers due to the manufacturer’s Minimum Sell Price policies. Should you enter a valid coupon code for one of the manufacturer’s products on this list, the code will alert you that it is not valid.
Free Shipping Offer Details
A Free Shipping promotional code (coupon code) may be combined with other offers, unless specifically stated otherwise. Any free shipping offer via promotional coupon applies only to standard shipping policies The offer is not valid on previous purchases and cannot be applied retroactively.
Easy Shipping
No Handling Fees
Best Mobility Equipment does not charge any handling fees.
Canada Orders
We do not ship items directly to Canada, however we will ship to your desired US-based freight forwarder.
Returns
90 Day “No Hassle” Returns
We allow you to return all new, unused, un-assembled, and resalable items in their original packaging for a full refund (minus actual shipping cost we incurred).
Restocking Fee
Best Mobility Equipment does not charge a restocking fee, for eligible returns.
Please note the following exceptions to our return and exchange policy:
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Returned items must have tags still on and be returned in original packaging
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Returned items must have no visible signs of wear or use
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Furniture, Heaters, Used Items, Mattresses
- Flat Rate or Free Shipping has exemptions for select over-sized products.
To initiate a return or exchange, please complete the following steps:
- Call or email us (888) 857-5523 or Contact@bestmobilityequipment.com
- Let us know about the products you wish to return or exchange from your order
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
Additional Information:
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If you have any questions, please email us at Contact@bestmobilityequipment.com
